Privacy Policy
How Trust Force collects, uses and protects information for hosting, domain, support and billing services.
Information we collect
Trust Force collects information needed to provide hosting, domain, support, billing and client-area services. This may include your name, email address, phone number, company details, billing details, domain names, IP addresses, device information, login activity and support messages.
When you use the website, we may also record traffic and session information to help with security, visitor statistics, fraud prevention and service improvement.
- Account registration information
- Order, invoice and payment status information
- Support ticket and live chat content
- Domain, DNS and hosting service details
- Technical logs such as IP address, browser and viewed page
How we use information
We use client information to create and manage accounts, process orders, provide support, activate hosting, register or transfer domains, send service notices, verify payments and protect the platform from abuse.
Contact details may be used for order confirmations, password recovery, invoice notices, service status updates, login alerts, ticket replies and important account notifications.
Payment information
Online payments are processed through payment providers such as Yoco. Trust Force does not need to store full card details on the website. Payment references, order status and invoice status may be stored to confirm and reconcile transactions.
Sharing and suppliers
Trust Force may share limited required information with hosting control panels, registrars, payment processors, SMS/WhatsApp providers, email systems and technical suppliers where necessary to deliver the requested service.
We do not sell client information to advertisers.
Security and retention
We use reasonable technical and organisational measures to protect personal information. However, clients must also keep passwords secure, use strong email security and report unauthorised access immediately.
Information is kept for as long as needed for active services, legal obligations, accounting records, fraud prevention, dispute handling and operational requirements.
Your choices
You may request corrections to your account information, ask about stored client information or request service-related changes through the client area or support channels. Some records may need to be retained for legal, accounting or security reasons.