Refund Policy
Refund rules and review process for Trust Force hosting, domains, transfers, invoices and custom services.
General refund position
Trust Force aims to handle refund requests fairly and clearly. Refund eligibility depends on the service type, activation status, supplier charges, domain registry rules and the reason for the request.
Refund requests must be submitted through the client area, email or a support ticket with the relevant order or invoice reference.
Hosting services
Hosting services may be eligible for review where the service has not been used heavily, has not violated the Acceptable Use Policy and the request is made within a reasonable time after purchase.
If hosting has already been provisioned, used, migrated, upgraded or customised, Trust Force may deduct setup time, support work, supplier costs, transaction fees or usage-related costs.
- Refunds are not guaranteed after service abuse, spam, malware, excessive load or policy violations.
- Cancellation requests stop future renewal where approved but do not always create a refund.
- Manual setup or development work may be non-refundable once started.
Domain names and transfers
Domain registrations, renewals and transfers are normally non-refundable once submitted to the registry or registrar. This is because domain registry fees are typically charged immediately and cannot usually be reversed.
Clients must carefully check the spelling and extension of a domain before ordering.
Payment method and processing fees
Approved refunds are usually returned through the original payment method where possible. Bank, card processor or payment gateway fees may be deducted if they are not refunded by the payment provider.
Cash or EFT payments may require confirmation of banking details before refund processing.
Service credits
In some cases, Trust Force may offer service credit instead of a cash refund. Service credit can be used toward future hosting, domain or support invoices and is not transferable unless approved in writing.
How to request a refund
To request a refund, submit your order number, invoice number, service name, reason for refund and preferred resolution. Trust Force will review the request and respond with the available options.